How to Setup APN Settings for Jethro Mobile

By: Aliyah Kennedy, Marketing Specialist

You may be asking yourself some questions like:

What is wrong?

If you are having some issues with using the internet or messages aren’t coming or sending, you may have the wrong APN settings and need to change them. No worries! It is quite simple to fix.

Another issue you may run into is that you chose a Simple or Starter plan which does not come with data. In order to receive picture messages, data is needed to download the photos. You can easily upgrade your plan to one of our Simple Plus plans. With these plans, you'll have data to be able to send and receive picture messages and group texts too!

What is APN?

First of all, what APN stands for is Access Point Name. It is the pathway to connect your device to data that can be changed in your settings. Mobile carrier networks have varying APN’s, so that is why switching to a different carrier sometimes means changing your APN settings. Without the correct APN settings, you will not be able to use the internet, send or receive group messages, nor send or receive picture messages, so we want to make sure your APN settings are correct for a smooth data connection.

Why is My APN Not Working?

Your phone has pre-configured APN settings. When you purchase a phone directly from a carrier, they are usually automatically set to the mobile carrier of that purchase. With newer unlocked phones, APN’s can be detected automatically. When it comes to older phones though, you tend to have to set up APN settings manually and when you travel and use a different SIM card, like Jethro Mobile, the settings may not be set yet for that carrier. This issue is especially common for Android devices needing APNs to be set up manually.

Luckily, the process to set it up correctly is not difficult and can be done in minutes.

You may wonder, what network does Jethro Mobile use? We use T-Mobile, but as an independent service provider we do have our own APN setting. Due to this, even if you do have T-Mobile set up on your phone, you will have to change your APN settings if your phone has not automatically detected the network change.

Another solution to your APN not being setup is purchasing and using Jethro’s 4G SC490. With a simple and senior friendly design with safety features, it is a great choice for seniors and comes equipped with Jethro’s APN settings.

Where is APN Settings?

APN settings can be found in the settings on your device. Depending on your phone, the process is different depending on what you click to get there, but usually it has to do with the connections, data, and cellular sections of your settings.

Changing to Jethro’s APN Settings

Now let’s get into setting up the correct settings for data connection using Jethro Mobile’s network. The setup can look different depending on your device, so I have put together a simplified step by step for Android phones and Apple phones. Here are Jethro Mobile APN settings.

Here is a step-by-step guide on how to change your APN settings on an Android device:

1. Start by accessing your device's settings.

2. Look for the 'Connections' option and select it.

3. Within the 'Connections' menu, find and tap on 'Mobile Networks'.

4. Once in the 'Mobile Networks' section, locate and select 'Access Point Names'.

5. In the 'Access Point Names' menu, choose the 'Add' option.

6. You will now be prompted to enter a name for the APN. Type in "Jethro".

7. Next, select the 'APN' field and enter "wholesale".

8. Find the 'MMSC' option and enter "http://wholesale.mmsmvno.com/mms/wapenc".

9. In the upper right-hand corner of the screen, you will see three dots. Tap on them.

10. Select 'Save' to save the changes you made to the APN settings.

11. Finally, choose the newly created APN named "Jethro".

12. To ensure that the APN settings are applied correctly, restart your device.

Congratulations! You have successfully updated your APN settings and are now ready to enjoy a seamless data connection on your Android device.

For a visual aid, we have a video showing these steps.

To set up the correct APN settings for your iPhone, follow these simple steps:

1. Open your device's settings.

2. Tap on "Cellular."

3. Select your Cellular Plan.

4. Look for "Cellular Data Network" under the "Carrier" section and tap on it.

5. Under "Cellular Data," locate the "APN" field and enter "Jethro."

6. Scroll down to the "LTE Setup" section and find the "APN" field. Enter "wholesale."

7. Scroll further down to the "MMS" section and enter "wholesale" in the "APN" field.

8. Finally, locate the "MMSC" field under "MMS" and enter "http://wholesale.mmsmvno.com/mms/wapenc".

That's it! You're now ready to enjoy a seamless and reliable data connection on your iPhone.

For a visual aid, we have a video showing these steps.

Troubleshooting

I set up the APN but my problem is not fixed.

No worries! Here are some tips to help you in this process.

1. Did you select the APN after you set it up?

2. Did you restart the phone after the correct APN was selected?

3. Did you type everything correctly? Please double-check Step 8 and ensure the entire, identical link was written. No www after HTTP://

(Step 8 - Select ‘MMSC’ and type “http://wholesale.mmsmvno.com/mms/wapenc”)

If you did everything correctly but it still doesn't work, let us help assist you, as it could be related to other issues. Please contact our North America based customer service at 1.877.553.8476. We are open 7 days a week including holidays.

After Getting Connected

Now that you have fixed your APN settings, you should be all set and have a solid and seamless connection. I hope this was helpful and now you can get back to browsing the internet and those family group chats!